Frequently Asked Questions
Everything you need to know about our innovative watering solutions.
How do I install my Hoselink Retractable Garden Hose Reel?
Installation is simple and requires only a few tools. Each reel comes with a mounting bracket, screws, and a step-by-step guide to help you secure it to a brick wall or sturdy timber post.
What is the warranty period on Hoselink products?
We take pride in our quality. Our Retractable Hose Reels typically come with a 2-year warranty, while our hose fittings are covered by a 2-year no-burst guarantee.
Are Hoselink fittings compatible with other brands?
Hoselink uses a unique point-and-twist connection system designed for a 100% leak-free experience. While they are not directly compatible with click-on fittings, we offer universal tap connectors to integrate with your existing setup.
How long does shipping take for home delivery?
Most orders are processed within 1-2 business days. Depending on your location, delivery typically takes between 3 to 7 business days.
What is your return policy if I change my mind?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original condition for a full refund.
Can the hose reel be left outside during winter?
Yes, our hose reels are UV-stabilized and built for the outdoors. However, in regions with extreme freezing temperatures, we recommend storing the reel indoors to prevent ice damage to the internal internal components.